PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

TERMS & CONDITIONS

1. www.luminolaudio.com is managed by Graham Kirkman.

Email: info@luminolaudio.com

The site distributes sound libraries that have all been personally recorded by Graham Kirkman

2. Prices

Payment is made using Paypal.

3. Purchasing and Delivery

You must register to purchase any products on the site. Links to downloadable files are delivered to the email address you provide upon registration within 24 hours – and normally immediately after purchase. The email will contain links that are valid for 30 days. If the links expire before you have downloaded my purchased product(s), contact me and I will help you out. The licences sold by me are valid accordingly and the scope of the licence remains as described in the End User Licence Agreement

4. Usage rights and licence

The licence terms and usage rights for sound effect libraries purchased through Luminol Audio can be found in the End User Licence Agreement. Unless otherwise noted, this agreement governs all purchases made through Luminol Audio

5 Return policy and refund

Since downloads unfortunately can’t be returned, all sales are final and there are no refunds, unless required by consumer laws. If returns are required by a consumer law, this return policy is only valid until download of the product(s) has begun. For business purchases, all sales are final. If you have problems with a download or defects in a product, please contact me at info@luminolaudio.com and I’ll help out

6 Indemnity

By using this site and any products acquired from the site, you agree to indemnify Luminol Audio for any loss or damage that may be incurred by Luminol Audio, including without limitation legal fees, arising from my use of the Site or my use of any information obtained through the site

7 Personal Data and Privacy

I will not sell, rent out, or give away your email address or other contact information. Here is how I may use contact information you provide:

I will use my contact information when you make a purchase on the site to deliver download links, invoices and technical support when needed.

I may send you service messages such as login information, transactional messages, password and abandoned cart reminders and other notifications.
If you sign up for it, you’ll receive a newsletter email whenever I release a new library or there are special offers and/or sales.
Wix is my newsletter service, so my data is transferred to them for processing.